Return of Products

Return Process

Returns on It Girl Dress are always free and the return period is 10 days from the date of confirmation of shipment.

Items of underwear, swimsuits, earrings, stockings and socks may not be returned or changed. The garments must be in perfect condition (not used, not washed, with their internal and external labels, without repairs and with the respective purchase ticket). The purchase document is essential in case of an order with a gift ticket so that the refund is not processed in the same payment method used for the purchase.

The returns will always take place in the same market where the purchase was made. Respecting the mentioned conditions, you can return at one of our stores, requesting a pick up at home from your account or at a post office requesting the label from your account on our website.

It Girl Dress reserves the right to refuse returns outside the time limit, in case the garments are not in the same conditions in which they were sent and / or do not comply with our return conditions. We may withhold reimbursement until you have received the goods, or until you have submitted proof of their return.

IMPORTANT In case you want to return items of several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. It Girl Dress is not responsible in case of returns of items purchased in different orders and / or returned with the request for collection of a different order.

In case of selecting a shipping method not contemplated in our return conditions, we consider that it is under your responsibility and you must assume the direct cost of both the shipping costs and the product in case of loss.